After an accident, many injury victims assume the insurance company will fairly evaluate the evidence and pay what the claim is worth. Unfortunately, the claims process is often far more complicated, and dealing with insurance adjusters after an accident can be challenging. Insurance companies are businesses focused on protecting their bottom line, and they frequently rely on strategies designed to minimize payouts.
Understanding common insurance company tactics—especially how insurers attempt to shift blame—can help accident victims protect their rights and pursue the compensation they deserve.
The Delay, Deny, Defend Insurance Strategy
One of the most well-known insurance company tactics is the deny, delay, defend insurance strategy. This approach involves three stages:
Delay the Claim
Insurance companies may slow down the claims process. They might request repeated documentation, conduct lengthy investigations, or take extended time to respond to communications.
These delays can create financial pressure on injured individuals who may be dealing with medical bills and lost income. The longer the process takes, the more likely some claimants are to accept a low settlement just to move forward.
Deny Responsibility
If delays do not discourage a claimant, the insurer may attempt to deny liability altogether. This can include disputing who caused the accident, questioning medical treatment, or claiming that injuries were pre-existing.
Understanding how insurance companies deny claims is critical. In many cases, the insurer may not reject the claim outright but instead offer a settlement far below the claim’s true value—effectively denying the majority of damages.
Defend the Claim Aggressively
When a claimant refuses to accept a low offer, the insurance company may shift to an aggressive defense strategy. This can involve legal challenges, extensive discovery requests, and expert testimony intended to weaken the injured person’s case.
The goal is often to make the claims process difficult enough that the victim settles for less than they deserve.
Misinterpreting the Accident Report
Police reports play an important role in determining liability. However, insurers may highlight minor ambiguities in the report to argue that fault is unclear.
For example, an adjuster might claim that both drivers contributed to the accident, even if the report primarily identifies one party as responsible.
Questioning Your Injuries
Another common tactic involves challenging the seriousness or cause of your injuries.
Insurers may argue that:
- Your injuries were pre-existing
- The accident did not cause the medical condition
- Your treatment was unnecessary or excessive
This strategy allows the insurer to reduce or dispute medical damages.
Using Recorded Statements Against You
During the claims process, adjusters may request a recorded statement. While this may seem routine, statements can be used later to challenge your credibility or reinterpret your description of the accident.
For example, an innocent comment like “I didn’t see the other car” could be used to argue that you were partially responsible for a car accident.
Monitoring Social Media
Insurance companies sometimes review social media accounts, looking for posts that appear to contradict injury claims. A photo or comment taken out of context could be used to argue that your injuries are not as serious as reported.
Pressuring You to Accept a Quick Settlement
Early settlement offers are another way insurers shift leverage. Shortly after an accident—before the full extent of injuries is known—an insurance company may offer a quick payout.
While it may seem appealing, these offers are often far lower than the claim’s long-term value.
Contact the Layton Personal Injury Lawyers at Feller & Wendt, LLC for a Free Consultation
Insurance companies often use a variety of strategies to reduce the amount they pay after an accident. From the deny, delay, defend insurance model to questioning injuries or disputing liability, these insurance company tactics are designed to protect the insurer’s bottom line rather than maximize your recovery.
If you are facing challenges while dealing with insurance adjusters after a collision, slip and fall accident, or other incident, understanding these tactics is the first step toward protecting your rights. Contact Feller & Wendt, LLC for a free consultation and learn how our Layton personal injury lawyers help accident victims stand up to insurance companies and pursue the compensation they deserve.
Feller & Wendt, LLC – Layton Office
67 S. Main St. #100
Layton, UT, 84041
801-499-5060
Feller & Wendt, LLC – St. George Office (by appointment only)
169 W 2710 S Cir, Suite 202-A
St. George, UT, 84790
801-499-5060
Feller & Wendt, LLC – Salt Lake City Office
4424 South 700 East, Suite 240
Millcreek, UT, 84107
801-499-5060
Feller & Wendt, LLC – Phoenix Office
1 N 1st St, Suite 7550
Phoenix, AZ, 85004
480-702-2277
Feller & Wendt, LLC – Mesa Office
2222 S Dobson Rd, # 500
Mesa, AZ, 85202
480-702-2277
Feller & Wendt, LLC – Boise Office
5536 N Eagle Rd,
Boise, ID, 83713
208-391-5945
